Address
162 Oron Road, Opposite Kilimanjaro, Uyo.
Work Hours
Mon to Sat: 9AM - 5PM
At Reenite, we strive to provide flexible and transparent booking policies for our members and guests. This Refund & Cancellation Policy explains the terms regarding cancellations, changes, and refunds for bookings and memberships.
1. General Policy
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All cancellations or refund requests must be made in writing via email to [Insert contact email].
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Refunds, where applicable, will be processed to the original payment method within 7–10 business days.
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Booking fees and processing charges are non-refundable unless otherwise stated.
2. Coworking Memberships
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Monthly Memberships: Cancellations must be submitted at least 7 days before the next billing cycle to avoid being charged for the following month.
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Day Passes and Hot Desk Bookings: Non-refundable once purchased but may be rescheduled once (subject to availability).
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Dedicated Desks and Private Offices: Require a 30-day notice period for cancellation. Refunds on deposits will be processed after inspection of the space for damages.
3. Meeting Room & Event Space Bookings
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Cancellations made 72 hours or more in advance: Eligible for a full refund or free rescheduling.
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Cancellations made within 24–72 hours: Eligible for a 50% refund.
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Cancellations made less than 24 hours in advance: Non-refundable.
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No-Shows: No refund will be issued.
4. Rescheduling
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Members and guests may reschedule bookings once at no extra charge if notice is given at least 24 hours in advance.
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Rescheduling requests made within 24 hours of the booking are subject to availability and may incur a fee.
5. Refund Exceptions
Refunds will not be issued for:
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Services already rendered.
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Unused portions of memberships or packages (unless required by law).
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Memberships terminated due to misconduct or breach of our Terms & Conditions.
6. Service Disruptions
In the rare event that Reenite must cancel or reschedule a booking due to unforeseen circumstances (e.g., power outages, facility issues, emergencies), members will receive:
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A full refund, or
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The option to reschedule at no additional cost.
